Return and refund policy

All ours products are carefully checked and handled before shipping, all the boxes were being open before shipping by our suppliers first and then by us.

In case that you would like to return an item for a refund, please get in touch with us by email stating the reason of the return. 

The products must be unused, undamaged, in the original packaging and we might ask for photos.

Once we received the goods we will issue a refund in the same debit or credit card that you have paid.

The posting fees are at your expense.

Address:  Ithaca House, 27 Romford Road, E15 4LJ, London , United Kingdom

Phone Number: +44 07827 133 622

Email: Contact@thehouseofcigars.co.uk

Opening time: Monday to Friday from 9am – 17pm, 24/7 by email.